Returns & Refund Policy

Because many products are disposable or intended for food contact, returns are limited to protect hygiene and product integrity.

Items that cannot be returned

We do not accept change-of-mind returns or returns caused by an incorrect customer selection. Opened packs, broken hygiene seals, used goods, and custom-printed products cannot be returned unless they are defective or do not match the approved specification.

Eligible issues

You may request help when goods are wrong, damaged, defective, materially different from their description, or short-delivered.

Report within 48 hours

Contact us within 48 hours of delivery with your order number, a description of the issue, and clear photographs of the product, packaging, and shipping label where relevant.

Available remedies

After review, a valid claim may be resolved through replacement, dispatch of missing goods, refund, or store credit. Refund or replacement is preferred unless you choose store credit. Pariom bears reasonable return costs for confirmed seller errors or transit damage.

Cancellations

An order may be cancelled for a full refund before dispatch. Cancellation is not normally available after dispatch. If delivery cannot be completed because the address or contact information supplied is incorrect, additional delivery costs may apply.

Refund timing

Approved refunds are sent to the original payment method. Processing time after approval depends on the payment provider and your bank.

How to request help

Use the phone, WhatsApp, or email details in the footer and include your order number.